Innovation powered by the right tech
In today’s business world, companies are constantly striving to find innovative ways to help improve processes, better connect their workforce and ultimately assist in better satisfying their clients. Now, with the right tech, businesses can do just that and more without completely reinventing the wheel.
The rise of a digital workforce
A push towards a more digital environment, strongly influenced by the hybrid workplace, has resulted in a greater need for technology that helps streamline the virtual spaces employees work in. A space that needs to facilitate both individual and collaborative work while assisting to improve business communications.
Technology like Unified Communications (UC) helps teams access the right tools to leverage the digital workplace in an effective and efficient way. With these digital strategies in your toolkit, you can help simplify processes and boost workplace productivity, while also enhancing flexible working arrangements and helping to create better outcomes for clients. UC platforms assist in providing more methods of team collaboration and connection with clients from more places.
Here at TBTC Melbourne East, we’ve compiled our top four UC benefits that could help improve your workplace’s productivity:
1. Automate and systemise workflows and processes
In the modern business sense, workflow is the “definition, execution and automation of business processes where tasks, information or documents are passed from one participant to another for action.” UC becomes the key driver to help connect and propel that process due to the fact it is one, complete platform.
Having one complete platform means a clearer workflow chain, which can help give employees greater visibility over projects and tasks from start to finish, or where their part of the process fits into the bigger picture. Say for example, a client is being served online and needs to be moved to a different team member, or the enquiry is picked up at a later date – UC tools help make processes like this more streamlined. UC tools save all relevant client information in the one spot, with access available to all relevant parties so that work can pick up where it was left off.
2. Allow for more strategic planning and time management
Further to this, task management can be an integral part of effective time management. Having this function available on any UC platform can mean that projects are more likely to be completed with greater accuracy and quality, as well as more efficiency.
Task management tools help with creating, planning, assigning and tracking work to enhance the strategic planning that happens prior to the beginning of a project. When everyone’s working on a single, cohesive platform, all stakeholders and team members can know which stage of a task a co-worker is working on. With additional tools like search, group calendars, and in-app chat all working together, coordination can become easier and processes more efficient.
In short, the UC tools that work to help improve the outcomes of strategic planning, are tools that can help automate and systemise workflows to improve time and task management. A more streamlined workflow can not only assist in leading to a happier, more cohesive team, it can also flow into external processes, meaning happier, more satisfied customers.
3. Improve cross-organisational collaboration and mobility
Tools like cloud calling, project management and scheduling software, video conferencing, file sharing, and real-time chat and messaging can often be quicker and easier to deploy using certain UC solutions. Plus, they’re also key drivers when it comes to helping effective business collaboration.
UC solutions help facilitate remote work, allowing employees to stay connected from more devices and locations. Say a colleague in the office is collaborating with a colleague working from home; they’re able to connect quickly via a video conference when face-to-face communication is needed. And with the entire business familiar with the same platform, it means this kind of cross-organisation collaboration becomes more seamless.
4. Keep the lines of communication open
UC tools can also help with more than just day-to-day communications. In times of high call volumes, businesses don’t have to rely on backed-up phone lines filled with waiting customers or colleagues. UC tools can provide multiple communication channels where customers can reach out through SMS, social media, video, email and live chat. This helps businesses bridge the communication gap, succeeding where standard call centre setups fail and helping provide multiple contact options to customers. This keeps things moving, helping to reduce downtime and therefore dissatisfied customers.
Choosing the right Unified Communications solution for your business
Unified Communications tools are essentially a series of solutions that come together into a singular platform to promote more streamlined communications between your business, its employees and its customers.
From Telstra Calling for Office 365, to Telstra IP Telephony and Cloud PBX Calling – UC tools vary, so it’s important to take the time to find the solution that best helps to satisfy how you do business.
Among other capabilities, the right platform should work to fuel innovation with collaboration, allow your team to conduct business from more places, help simplify processes with a single provider and integrate your tools to boost efficiency. When utilised correctly, Unified Communications technologies should grow with your company.
How TBTC Melbourne East can help improve your workplace productivity
At TBTC Melbourne East, our Business Technology Advisors will work side by side with you to understand your business and its strategic goals. We’ll make tailored recommendations to provide a Unified Communications solution that’s right for your business now and into the future.
Let’s get collaborating. Talk to us today.
