Careers
Why join TBTC Melbourne East?
Open positions
- Business Specialist – ICT and Telecommunications
- Customer facing role
- Community focussed Telstra Business Technology Centre
TBTC Melbourne East provides Communications and ICT solutions to small and medium Telstra business customers. The TBTC Melbourne East network is part of a fully branded Telstra channel designed to provide professional services to support business customers integrate tailored tech solutions. That means less time troubleshooting tech, and more time taking care of business.
Due to continued growth, we are looking for a Business Technology Advisor to join the TBTC Melbourne East family. We are looking for a brilliant communicator with a passion for technology and understanding of business customer needs to join our high-performing team. We want to hear from individuals who are relationship management focused and value customer excellence.
The successful candidate will be responsible for supporting business customers from a wide range of industries achieve their business goals through the implementation of technology. We are looking for someone with experience and knowledge of a wide range of ICT solutions, products and technologies. We want to put the human back into technology and our customer obsession drives every business interaction.
Key accountabilities:
- Maximising qualified leads from our Account Managers and Business Sales teams.
- Account managing and developing existing Telstra business customers.
- Utilising Telstra’s full “tool kit” of business products and services.
- Identifying and creating ICT and collaboration solutions opportunities with our business customers.
- Building long term business relationships with key stakeholders and partners to develop new opportunities.
- Achieving sales and customer satisfaction targets.
- Putting the human back into technology.
We are looking for someone with the following skills and experience:
- Previous experience in B2B Technology and Solutions relationship management role.
- Strong technical knowledge of Telco and ICT products and solutions.
- Previous knowledge of Telstra products and services is highly regarded.
- Excellent written and verbal communication skills.
- Strong time management and prioritisation skills.
- Proven track record in B2B account management, business development or relationship management role.
- Self-motivated and a team player.
- Passion for technology and across current trends.
Why work for TBTC Melbourne East?
- Attractive salary package based on previous experience.
- Supportive team culture where we combine big brand capability with small business passion and creativity.
- Access to sales capability programs, technology accreditation and ongoing career development.
- Existing client base and warm leads.
- Market leading product and service offering for customers.
- Attractive reward and recognition program.
- We care about our team, our customers, and our brand.
- Join our TBTC family and help us put the human back into technology.
- Attractive reward and recognition program.
- We really care about our team, our customers, and our brand.
- Account Manager – ICT and Telecommunications
- B2B role
- Community focussed Telstra Business Technology Centre
TBTC Melbourne East provides Communications and ICT solutions to small and medium Telstra business customers. The TBTC Melbourne East network is part of a fully branded Telstra channel designed to provide professional services to support business customers integrate tailored tech solutions. That means less time troubleshooting tech, and more time taking care of business.
Due to continued growth, we are looking for a new Account Manager to the TBTC Melbourne East family. We are looking for a motivated and ambitious sales professional with a passion for technology to join our high-performing team. We want to hear from individuals who are driven to achieve sales targets, whilst delivering on our customer excellence promises.
The successful candidate will be responsible for managing a handpicked portfolio of Telstra business customers across a wide range of industries. We are searching for someone with the ability to build long term relationships with customers and identify Telstra products, services and solutions that can support their business goals.
Key accountabilities:
- Developing sales and knowledge capability across Telstra’s broad range of business products and services.
- Building a sales pipeline through identifying and solving customer needs.
- Responding to all new and existing business enquires.
- Keeping up-to-date with current business technology trends.
- Booking appointments for the Telstra Business Technology Centre team.
- Developing and maintaining strong working relationships with key stakeholders.
- Processing orders and using multiple CRM and product specific systems.
We are looking for someone with the following skills and experience:
- Strong business acumen and relationship management/account management skills.
- Enthusiastic and KPI-focussed.
- Strong attention to detail with excellent time management and prioritisation skills.
- Ability to work in a fast-paced, team environment.
- Exceptional verbal and written communication skills.
- Experience working in a phone-based role.
- Objection handling and complaints management skills.
- Passion for learning and using new technologies.
Why work for TBTC Melbourne East?
- Attractive salary package based on previous experience.
- Supportive team culture where we combine big brand capability with small business passion and creativity.
- Access to sales capability programs, technology accreditation and ongoing career development.
- Existing client base and warm leads.
- Market leading product and service offering for customers.
- Attractive reward and recognition program.
- We care about our team, our customers, and our brand.
- Join our TBTC family and help us put the human back into technology.
- Attractive reward and recognition program.
- We really care about our team, our customers, and our brand.
- Customer Service Specialist – ICT and Telecommunications
- Community focussed Telstra Business Technology Centre
TBTC Melbourne East provides Communications and ICT solutions to small and medium Telstra business customers. The TBTC Melbourne East network is part of a fully branded Telstra channel designed to provide professional services to support business customers integrate tailored tech solutions. That means less time troubleshooting tech, and more time taking care of business.
Due to continued growth, we are looking for a Customer Service Specialist to join the TBTC Melbourne East family. The successful candidate will be highly motivated with a passion for technology, who can work autonomously as well as part of our high- performing team.
The successful candidate will have highly effective communication and organisation skill. They will be responsible for coordinating internal and external stakeholders to successfully deliver a range of solutions for business customers across a wide range of industries. We are searching for someone with the ability to troubleshoot and manage multiple deadlines and priorities while being committed to customer excellence.
Key accountabilities:
- Coordination and delivery of ICT solutions.
- Identifying customer needs.
- Handling complaints and escalations.
- Working in a KPI-driven environment.
- Troubleshooting and solving a variety of scenarios.
- Supporting our Business Technology Advisers and Account Managers.
- Developing capability and technology knowledge of Telstra business products and services.
We are looking for someone with the following skills and experience:
- A passion for business technology solutions.
- Excellent presentation, communication, and organisational skills.
- Customer-centric who always puts the customer first.
- Experience in a KPI-driven environment.
- Self-motivated and a team player.
- Strong systems and IT skills.
- Deadline orientated.
- Passion for learning and using new technologies.
Why work for TBTC Melbourne East?
- Attractive salary package dependent on skills and experience.
- Supportive team culture where we combine big brand capability with small business passion and creativity.
- Access to sales capability programs, technology accreditation and ongoing career development and training.
- Dealing with clients across a wide range of industries
- Market-leading product and service offering for business customers.
- Attractive reward and recognition program.
- We really care about our team, our customers, and our brand.
- Join our TBTC family and help make a difference.
- Join our TBTC family and help us put the human back into technology.
- Customer Service Specialist – ICT and Telecommunications
- Front of house role
- Community focussed TBTC Melbourne East
TBTC Melbourne East provides Communications and ICT solutions to small and medium Telstra business customers. The TBTC network is part of a fully branded Telstra channel designed to provide professional services to support business customers to integrate tailored tech solutions. That means less time troubleshooting tech, and more time taking care of business.
Due to continued growth, we are looking for a Support Engineer to join the TBTC family. We are looking for a motivated and organised individual with a passion for technology to join our high-performing team.
The successful candidate will be responsible for delivering phone, ticket and on-site support to customers, always working to the best of their ability and delivering service at a high level, quickly and in a professional manner. We are searching for someone with the ability to work both reactively, on tickets logged by customers and alerts, and proactively, performing maintenance tasks.
Key accountabilities:
- Provide support to our clients via phone, tickets (email) and occasionally on-site
- Continue to improve technical skills through studies and further education
- Effectively communicate with clients
- Participate in a paid, on-call roster
- Ensure documentation is completed and updated as appropriate.
We are looking for someone with the following skills and experience:
Personal attributes:
- Able to effectively communicate with team members and clients about IT issues
- Strong problem-solving skills
- Diagnosis of technical issues
- Shows initiative
- Well organised and presented
- Thinks strategically
- Strong level of technical knowledge
- An excellent communicator, both written and verbal
- Enjoys interacting with people.
You are competent working with:
- Cisco UC
- ConnectWise and/or ServiceNow
- Windows Desktops in AD & AAD environments
- Windows Server
- Office 365
- Switches, Firewalls
- VMware/Hyper V environments
- BUDR solutions.
Ideally, you have the experience in:
- Level 1 support role within an IT managed service provider
- Working with Labtech or ConnectWise is a strong advantage.
Why work for TBTC Melbourne East?
- Attractive base pay dependant on previous experience + super.
- Supportive team culture where we combine big brand capability with small business passion and creativity.
- Access to sales capability programs, technology accreditation and ongoing career development and training.
- Existing Telstra client base and warm leads.
- Market-leading product and service offering for business customers.
- Attractive reward and recognition program.
- We really care about our team, our customers, and our brand.
- Join our TBTC family and help us put the human back into technology.
Apply now
Get in touch and tell us if you are the right fit!